Shipping policy

Shipping & Delivery Policy

Effective Date: 20-10-2025

By placing an order on www.thelofa.com, you agree to the following shipping, delivery, and related terms.

After an order is confirmed (payment cleared for prepaid, order accepted for COD), we will process and dispatch your goods within 4 working days (i.e. Monday to Saturday, excluding public holidays).
Working days do not include Sundays, or national public holidays in India.
Dispatch means that the parcel leaves our warehouse / fulfilment centre and is handed over to the courier partner.
Orders are subject to product availability. If a product is out of stock or discontinued, we will inform you and offer cancellation or replacement options.
For remote / interior / difficult-to-access locations, additional dispatch or transit time may apply. The 10-day window may not be guaranteed in such cases.

We aim to deliver orders between 10:00 AM and 7:00 PM on working days.
Delivery to remote or difficult-to-access areas may take longer.
We are not liable for delays due to external factors such as:
• recipient unavailability
• administrative/political disruptions
• extreme weather / natural calamities
• road closures, transport strikes
• customs or import clearance (for international shipments)
• force majeure events
Once a courier attempts delivery, further delays are considered under courier responsibility (subject to their own terms).

If you are unavailable at delivery, the courier will leave a “delivery attempt” card or notification.
A maximum of two delivery attempts will be made.
If the first attempt fails and you do not respond, a second attempt will be made on the next working day at no extra charge.
After two failed attempts, the parcel may be returned to us or held at the courier’s local facility. If you wish, you may collect it from that facility (no extra cost).
Note: For premium/special delivery services (if available), additional terms or charges may apply—please check with the courier.

After you accept delivery (i.e. sign), all responsibility and ownership for the package passes to you (LOFA’s liability ends).
You must inspect the package (for visible damage) before signing. If damage is evident, note it on the delivery receipt and report to us immediately (with photos/unboxing video).

No address changes or redirection requests will be entertained after the order is dispatched.
If you enter an incorrect address, the parcel may get delayed, returned, or lost. You will be responsible for any additional costs or loss.
If a parcel is returned to us due to incorrect address or non-collection, reshipment may be possible at your cost (if stock still available).

Free Shipping applies only during specified promotional periods and/or to specified areas as indicated in the promotion.
Even under free shipping offers, all terms in this policy still apply.
If free shipping is not applicable, standard shipping charges (as per your region, weight, etc.) will apply and will be displayed before checkout.
All parcels are insured while in transit until delivery.
Shipping charges, handling, courier markup (if any) are non-refundable unless we cause an error (wrong item, damage, etc.).

Each order can be shipped only to one destination address.
You cannot split a single order to multiple addresses.
If you wish to ship items to multiple addresses, you must place separate orders.
We will attempt to ship all items in your order together; however, if stock is split across warehouses, partial / split shipments may occur. In such cases, you will receive separate tracking numbers.

Once the order is dispatched, a Tracking Number / AWB (Air Waybill) will be emailed to you (to your registered email).
You can use this tracking number to monitor the status of your shipment via courier’s tracking portal.
You can also check order status via your LOFA account (for registered users).
For non-registered users, we will send status updates via email / SMS / Whatsapp.

If a parcel is labelled undelivered / returned due to failed delivery attempts, refusal to pay duties, incorrect address, etc., handling will be at LOFA’s discretion.
We may refund (minus shipping, duties, handling) or offer reshipment at your cost, subject to stock availability.
If the parcel is returned to us, please contact customercare@thelofa.com immediately to arrange next steps.

We may update this Shipping Policy from time to time.
If we make material changes, we will notify you (e.g. via email or website notice) before they take effect.
Continued use of the LOFA site / placing new orders after changes implies your acceptance of the revised policy.